Date Published: 16 July 2008

Patient satisfaction with access to their GP remains consistently and impressively high

Patient satisfaction with access to their GP remains consistently and impressively high the BMA said today (Wednesday 16 July 2008). Commenting on the publication of the second Department of Health GP Patient Survey, Dr Laurence Buckman, Chairman of the BMA’s GP Committee said:

“With nearly two million people taking part in this survey and satisfaction rates so high GPs are clearly doing a good job for their patients. We’re not perfect and it’s also not possible to please everyone all of the time when resources are finite, but it’s proof that the vast majority of patients are getting a good service from their GP surgery.

We’re pleased patient satisfaction with their ability to get through on the phone, to book an urgent appointment and to book an advanced appointment has gone up slightly on last year. With a limited number of appointments in any one day practices try very hard to strike a balance between making sure patients who want to book ahead are able to do so and ensuring there are enough empty appointments for emergencies, and on the whole GP surgeries are getting it right.”

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